Whatever a System Makes Effortless, It Gets More Of

The post: Dr. Pho told the story of a surgeon who treated a passenger's allergic reaction mid-flight with a medical kit that only held cardiac-arrest-strength epinephrine, forcing her to convert the dose in her seat. He asked readers what item in their own kits they could make usable by a non-specialist.

Read Dr. Kevin Pho's original post on LinkedIn →

My comment:

Your closing question is the one I got exactly backwards. In my company, the easiest thing anyone could do was the wrong thing: one click ordered a 54-analyte urine panel on every patient, every visit. No training needed. No thought needed. Doing less took a conversation with me, and I didn't make those easy either. Dr. Friedman's kit had the opposite design. The right dose needed a surgeon doing conversions in her seat. Whatever a system makes effortless, it gets more of. Whatever it makes hard, it quietly stops getting. I learned that from the side that billed for it.

Originally posted as a comment on LinkedIn.